Your privacy is of utmost importance to us at Rokstone Real Estate ("Rokstone," "we," "our," or "us"). This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with relevant data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable. By using our website and services, you consent to the practices described in this policy.
1. Data Collection
We collect and process the following types of personal data to provide you with our real estate services and improve your experience on our website:- Contact Information: Including name, email address, phone number, and mailing address.
- Account Information: Such as username and password, if you register on our website.
- Property Preferences: Information regarding your property search preferences, such as location, budget, and type of property.
- Financial Information: Data relevant to processing transactions or property applications, including payment details when applicable.
- Usage Data: Data on how you interact with our website, including IP address, browser type, time spent, pages viewed, and actions taken.
- Cookies and Tracking Technologies: See Section 4 for more details on our use of cookies.
2. How We Use Your Data
Rokstone uses the data we collect for the following purposes:- Providing Real Estate Services: To communicate with you about property listings, inquiries, viewings, or transactions.
- Personalization: To tailor property recommendations, newsletters, and other relevant content based on your preferences.
- Improving Website Functionality: Analyzing how visitors use our site to enhance the user experience.
- Marketing and Communications: Sending you information about our services, properties, and promotions that may interest you. You can opt out of marketing communications at any time.
- Legal and Regulatory Compliance: Ensuring compliance with laws and regulations governing real estate transactions and data protection.
3. Data Sharing
We only share your data when necessary, as follows:- With Service Providers: We may share data with trusted third-party service providers who assist us in delivering our services, such as payment processors, IT support, and marketing partners.
- With Partners and Affiliates: In connection with real estate transactions, we may share limited data with property developers, real estate agents, or legal advisors.
- For Legal Purposes: We may disclose data when required by law, such as to comply with a subpoena, legal process, or government request, or to protect our rights and the rights of others.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our site. These files help us understand how you interact with our site and allow us to offer customized features.Types of cookies we use include:
- Essential Cookies: Necessary for the website’s operation and to provide basic functionalities.
- Performance Cookies: Collect anonymous information on website usage to help us improve performance.
- Functionality Cookies: Enable additional functionalities, like remembering your preferences.
- Targeting/Advertising Cookies: Track browsing habits to deliver more relevant advertisements based on your interests.
5. Data Storage and Security
We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:- Encryption: Sensitive data is encrypted both in transit and at rest.
- Access Control: Only authorized personnel have access to your data, and access is granted strictly for business purposes.
- Data Minimization: We only store data for as long as necessary for the purposes for which it was collected or as required by law.
6. User Rights
Under the GDPR and applicable data protection laws, you have the following rights regarding your personal data:- Access: Request a copy of the data we hold about you.
- Correction: Request corrections to any inaccurate or incomplete data.
- Deletion: Request the deletion of your personal data under certain conditions, such as when the data is no longer necessary for the purposes it was collected.
- Restriction of Processing: Request that we limit the processing of your data under specific circumstances.
- Data Portability: Request a structured, commonly used, and machine-readable format of your data to be transferred to another controller, where feasible.
- Right to Object: Object to data processing for direct marketing purposes.
- Withdraw Consent: Where we rely on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing based on consent before it was withdrawn.
7. Children’s Privacy
Our services are not directed to children under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly.8. International Data Transfers
Personal data collected within the EEA may be transferred and processed in a country outside the EEA where data protection laws may differ. We ensure that all data transfers comply with GDPR requirements, using safeguards such as Standard Contractual Clauses or other legally approved transfer mechanisms.9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or relevant legal requirements. Any updates will be posted on this page, with the date of the latest revision. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your data.10. Contact Us
For questions or requests related to this Privacy Policy or to exercise your data rights, please contact us at: dawn@rokstone-estates.comBy using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.
